Terms of service

Last updated: August 6, 2025

Overview

This website is operated by Santevia Water Systems Inc. ("Santevia"). Throughout the site, the terms “we”, “us” and “our” refer to Santevia. Santevia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance.

Our store is hosted on Shopify Inc., who provide the e-commerce platform enabling us to sell our products and services.

Section 1 - Online Store Terms

You must be at least the age of majority in your jurisdiction to use this site or have given us consent to allow your minor dependents to use the site. You may not use our products for illegal or unauthorized purposes, or violate any laws (including copyright laws) in your jurisdiction. A breach of the Terms will result in immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over networks. Credit card information is always encrypted during network transfer.

You agree not to reproduce, copy, sell, resell or exploit any portion of the Service without our express written permission.

Section 3 - Accuracy, Completeness and Timeliness of Information

Information on this site is provided for general information only. We are not responsible if any material is inaccurate or outdated. You agree it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices are subject to change without notice. We may modify or discontinue the Service at any time without notice. We are not liable for any price changes, suspension or discontinuation.

Section 5 - Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return only according to our Return Policy. Product images and colours may vary.

We reserve the right to:

• Limit sales geographically or by individual;
• Limit quantities;
• Change product descriptions or pricing;
• Discontinue products at any time;
• Deny orders suspected of resale or distribution.

We do not guarantee that any product or service will meet expectations or that errors will be corrected.

International Sales and Import Duties

If you order products for delivery outside of Canada, you may be subject to import duties and taxes. These are the responsibility of the recipient unless clearly stated that they have been pre-paid by Santevia on your order confirmation. We have no control over these charges and cannot predict their amount. We are not responsible for customs delays or fees.

Section 6 - Billing and Account Information

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per account, household, or order. If changes are made, we may attempt to notify you via email or phone.

You agree to provide current and accurate billing and contact information.

Section 7 - Optional Tools

We may offer access to third-party tools "as is" without warranties. You use these tools at your own risk. Future features or services are also subject to these Terms.

Section 8 - Third-party Links

Our Service may include materials from third-parties. We are not responsible for the content or accuracy of third-party websites. Use of third-party products or services is at your own risk. Please review their policies before engaging.

Section 9 - User Comments, Feedback and Submissions

You agree that any submissions (e.g., ideas, feedback) may be used by us without restriction. You may not post unlawful, abusive, or infringing content. We may monitor and remove content at our discretion. You are solely responsible for your submissions.

Section 10 - Personal Information

Your submission of personal data is governed by our Privacy Policy.

Data Protection and Consumer Rights

If you are located in the EEA, UK, Canada, California, Australia or New Zealand, you may have rights under applicable privacy laws, including the right to access, correct, delete or restrict processing of your personal data. See our Privacy Policy for details on how we comply with GDPR, CCPA, and other regulations.

Section 11 - Errors and Inaccuracies

Occasionally, there may be errors or omissions in product descriptions, pricing, promotions, availability, or shipping. We reserve the right to correct such errors and update information at any time.

Section 12 - Prohibited Uses

You are prohibited from using the site or its content for:

• Unlawful purposes;
• Harassment or discrimination;
• Infringing IP rights;
• Uploading malware;
• Collecting personal information;
• Interfering with security features.

Violation may result in termination.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free service. All products are provided “as is” and “as available” without warranties.

To the extent permitted by law, Santevia and its affiliates shall not be liable for any damages, including lost profits or data. This limitation may not apply to you depending on your jurisdiction.

Section 14 - Indemnification

You agree to indemnify and hold harmless Santevia and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

Section 15 - Severability

If any part of these Terms is found to be unlawful or unenforceable, the remainder remains enforceable.

Section 16 - Termination

These Terms are effective until terminated by either you or us. Breach of these Terms may result in immediate termination and denial of access to our Services.

Section 17 - Entire Agreement

These Terms and any posted policies constitute the entire agreement between you and us. No waiver of any term shall be deemed a further or continuing waiver.

Section 18 - Governing Law

These Terms shall be governed by the laws of British Columbia, Canada.

International Consumer Protections

If you reside in the EU, UK, Australia, or New Zealand, these Terms do not override your mandatory consumer rights. We comply with applicable consumer protection laws in your jurisdiction, including the Consumer Rights Directive, UK Consumer Contracts Regulations, and the Australian Consumer Law.

Section 19 - Changes to Terms

You can review the latest Terms on this page. We reserve the right to update or replace any part of these Terms. Continued use of the site constitutes acceptance.

Section 20 - Contact Information

Should you have any questions about these terms, or if you would like to exercise any of the rights available to you, please email us at admin@santevia.com or by mail using the details provided below:

Santevia Water Systems Inc.
[Attn: Chief Operating Officer]
201 - 6901 72nd Street,
Delta, BC, V4G 0A2, Canada