Santevia Support Center

We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.

1-866-943-9220   help@santevia.com

We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.

1-866-943-9220

help@santevia.com

Need help with your Recovery Stick?

Frequently Asked Questions

Frequently Asked Questions

How long does the Recovery Stick filter last?

3 months (180 L or 48 GAL).

How do I know when it's time to replace my filter?

Simply register your product to Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement.

How do I prepare my Recovery Stick before use?

  • Place stick in boiling water.
  • Shake or stir for 30 seconds.
  • Discard water.

How often should I clean my Recovery Stick?

We recommend routine cleaning weekly.

By how much does the Recovery Stick increase the pH of water?

The Recovery Stick increases the pH of water by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.

How can I test the pH of my water?

We recommend a liquid pH testing solution, such as the Santevia Water pH Test Kit, or an electronic instrument. Note: you cannot use pH litmus paper to test water. Litmus paper test strips are typically used for mixed liquids such as blood, urine, or saliva but are not very accurate when measuring the pH of plain water. In addition, if the litmus paper is not formulated to check for mineral content (calcium, magnesium, manganese, zinc, etc.) which is what makes the Santevia water alkaline, you will get a "neutral" or non-result. Expected results are a pH increase by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.

What is the difference between the Power Stick and Recovery Stick?

The Power Stick and Recovery Stick both reduce chlorine and make water alkaline.

The Power Stick adds slightly more electrolytes into the water—the perfect hydration solution for a pre-workout boost of energy.

Unlike the Power Stick, the Recovery Stick adds antioxidants to the water—this is your post-workout hydration hero; fight inflammation and recover quicker using this convenient on-the-go filter.

Can I leave the Recovery Stick in my water bottle?

Yes, however, if you leave your water in the bottle for a long period of time (over 48 hours), the mineral taste may become too strong. At this point, we recommended discarding the water and refilling your bottle.

Can I use my Recovery Stick in a larger container, such as a water jug or other pitcher?

Yes, however, the Santevia Recovery Stick is designed and tested within a size range of 500 - 700 ml. It is not designed to be used in larger containers, thus we cannot guarantee pH levels or level of filtration. Results may vary.

Why does my Recovery Stick turn the water cloudy?

The Recovery Stick employs bioceramic balls that releases minerals to the water. The primary component of the bioceramic balls in the Recovery Stick is calcium. The cloudiness is caused by over-boiling of the stick in water. The high temperature can damage the calcium coating of the bioceramic balls resulting in calcium solids dispersed in the water. We recommend only a short immersion of the Recovery Stick in boiling water for sanitation of less than one minute. The calcium solids that makes the water cloudy are not harmful for ingestion. However, we do not recommend prolonged use of a Recovery Stick that causes cloudiness. Please obtain a new Recovery Stick at your earliest convenience.

Product Manual

Product Manual

Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.

The product manual has information on:
– Product setup
– Maintenance Instructions

Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.

The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system

Helpful Videos

Helpful Videos

How To Use Your Sticks

Replacement Parts

Replacement Filter

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Still Need Help?

We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.

1-866-943-9220

help@santevia.com

We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.

1-866-943-9220   help@santevia.com