Santevia Support Center

We're here. How can we help? Contact us any time via email
or call us from 8am - 4pm PST.

1-866-943-9220   help@santevia.com

We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.

1-866-943-9220

help@santevia.com

Need Help With Your MINA Alkaline Pitcher?

Frequently Asked Questions

Frequently Asked Questions

How long does the MINA Alkaline Pitcher Filter last?

2 months (300 L or 80 GAL). 

How do I know when it's time to replace my filter?

Simply register your product through Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement.

The MINA Alkaline Pitcher also comes with a digital reminder clock to indicate when it's time to replace your filter.

How do I prepare my MINA Alkaline Pitcher before use?

  • Wash MINA Alkaline Pitcher with mild detergent or wash in dishwasher.
  • Flush new filter with water and shake for 1 minute.
  • Insert new filter into upper tank. Press firmly to ensure tight seal.
  • Fill tank twice and discard (use water for plants).
  • Reset clock, press and hold for 5 seconds until green light blinks.

How often should I clean my MINA Alkaline Pitcher?

We recommend a routine cleaning of the pitcher each time you change the filter.

By how much does the MINA Alkaline Pitcher increase the pH of water?

The MINA Alkaline Pitcher increases the pH of water by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.

How can I test the pH of my water?

We recommend a liquid pH testing solution, such as the Santevia Water pH Test Kit, or an electronic instrument. Note: you cannot use pH litmus paper to test water. Litmus paper test strips are typically used for mixed liquids such as blood, urine or saliva but are not very accurate when measuring the pH of plain water. In addition, if the litmus paper is not formulated to check for mineral content (calcium, magnesium, manganese, zinc, etc.) which is what makes the Santevia water alkaline, you will get a "neutral" or non-result. Expected results are a pH increase by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.

What are the black flecks in my pitcher and how do I get rid of them?

The particles in your pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter. They are typically all flushed out in the preparation stage, but it is possible for them to appear in your pitcher during use. To reduce them, please remove your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear. Tip: place a white surface such as a plate in the sink, this will allow you to see the GAC particles better.

Why does the MINA Filter fall out of the pitcher when pouring water? 

This question describes a problem of a MINA Filter that has not been fully inserted into the upper tank of the pitcher. To correctly install, follow these steps:

  • Remove the upper tank from the MINA Pitcher. Place on a solid surface such as the kitchen counter.
  • Insert MINA Filter into the upper tank. Press the filter down firmly until it is fully seated in the upper tank.
  • There should be a visible step between the top rim of the blue MINA Filter and the bottom of the upper tank tub.

The MINA Filter, if installed correctly and fully, will be firmly retained in the MINA Pitcher, even if the MINA Pitcher is turned upside down.

Product Manual

Product Manual

Lost your product manual? No problem, you can download a copy below. Each product manual contains helpful information like setup instructions, care and intended use, cleaning instructions, and the product's maximum filter life.

The MINA Alkaline Pitcher manual includes information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system

Lost your product manual? No problem, you can download one below. Our product manuals contain helpful information like setup instructions, care and intended use, cleaning instructions, and your product's maximum filter life.

The product manual has information on:
– Product setup
– The digital reminder clock
– How to recycle your used filter
– Filter Ease, our automated filter reminder system

Helpful Videos

Helpful Videos

How to Use Your MINA Pitcher

How to Replace Your MINA Pitcher Filter

How to Recycle Your MINA Pitcher Filter

Replacement Parts

Replacement Parts

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Still Need Help?

We're here. How can we help? Contact us anytime via email or call us from 8am - 4pm PST.

1-866-943-9220

help@santevia.com

We're here. How can we help? Contact us anytime via email
or call us from 8am - 4pm PST.

1-866-943-9220   help@santevia.com