They're new. They are doing what they are meant to do. I am glad the rocks last for two years. I replace the old rocks with these.
Company charges a sneaky fee since they are in Canada
I wish the company had the products I could buy here. That way I wouldn't be charge a fee since it's coming from Canada to the US. They charge me an extra fee. Which is only a couple of dollars and that is not bad. The product is $54 that I don't have to spend only because I was out of work and made that choice. I made the choice to leave the job I had. I was working in retail and had been working in lots of retail while having an injury in my knee. So I left, and now I am walking by faith in Jesus. I am helping my great aunt and I check my bank account and viola there is a separate charge because they shipped from overseas. If my funds weren't so tight, it wouldn't matter. I wish it would of come up so I could see instead they take out the fee. This isn't the first time. Last time I spent the money to get free shipping and was still charged the overseas fee. Other than this after getting the cleaning stone I saw that I was behind my cleaning and changing out the filters. So I changed everything out and now I am good to go again.
Hi Cary, we are sorry to hear that you were charged an additional post-purchase fee. We would like to reassure you that Santevia itself did not charge you this fee. There is an uncommon fee that some US banks charge for processing foreign purchases even if the transaction was in US dollars. We would recommend checking with your bank about foreign transaction fees and asking them what credit cards do not have these charges. Most modern cards will exclude these fees. We have also emailed you and are looking forward to hearing from you!
Previously bought the water filter these stones help with great tasting water.
Santevia gives you great tasty drinking water
Everything is good about this product it does what it's supposed to do, to give you fabulous tasting water!
Santevia Mineral Stones replenish the essential minerals lost during the water filtering process
I like this product because it adds essential minerals to the water.